If you or a loved one needs help to move about on a wheelchair, crutches or walkers, or just needs general support to walk around due to age or being in recovery, our Companions are there to help.
A Companion will help you move around with ease, inside your house and outdoors. They will also help you with your tasks if needed. However, unless otherwise specified, our Companions do not perform nursing tasks such as administration of medication or bathing patients.
We have Companions with varying degrees of experience. Some have just completed their training from well-known institutions, while others have worked in different sectors of the healthcare industry for many years.
Yes. All our Companions have been verified through appropriate channels before being brought on board.
Yes, you can select your gender preference while making your booking. You can also select your language preference, so our Companion is fluent in the language you’ll be most comfortable communicating in.
If you have any concerns or uncomfortable experiences with your designated Companion, please report it to us by calling or emailing us. We will address the issue and take appropriate action.
If you face any issues or challenges during your service, please communicate with the MobiCrew team by calling our customer care number provided on the website and app. We will address the situation immediately.
Yes, we will reassign a new Companion if you’re dissatisfied with the service your current Companion provides, free of charge. You can write to us or call us to help you with this.
No, you should not pay the Companion for any service directly. Companions are facilitated by MobiCrew, and all transactions must take place through the app or the website.
A Companion can be booked for a minimum of 4 hours and there is no fixed upper limit. Our booking structure is divided thus — 4 hours, 8 hours, 12 hours, 16 hours and 24 hours. You can book a Companion for any of these time periods on one particular day, or for as many days as you need. For example, you go to art class every Monday and Friday, so you can book a Companion for 4 hours every Monday and Friday for as many weeks as you need.
We don’t offer customisable hours, so, for example, if you need a Companion for 6 hours only, you will need to make an 8-hour booking.
You can only book our Companions through the MobiCrew website and app. In case of any direct dealings between customers and Companions, MobiCrew will not be responsible for any unfavourable circumstances that may arise for either the customer or the Companion.
Please call us or email us and we’ll be happy to help you come on board.
Companions need to be booked a minimum of 24 hours in advance. In case you need a Companion sooner than 24 hours, please call or email customer care.
You can cancel your booking up to 12 hours before the scheduled time of service to get a full refund. We do not offer refunds once this threshold is crossed. Please read our Booking Cancellation Policy for more information.
Not at all. Our Companions will accompany you on any mode of transport, including your own, for any movement you require.
No, we don’t offer wheelchairs or any support equipment as part of Companion service. You need to use your own.
Please read our Privacy Policy for a detailed understanding of how we adhere to privacy laws.
We partner with diverse venues, brands, festivals and events to offer the MobiCrew family the most inclusive and joyous experience possible. In time, we will also curate and host our own events, attendance of which will be exclusive to the MobiCrew family.
Our events cater to people with limited mobility, senior citizens and their families and friends.
It’s simple! Create your account and profile on the MobiCrew website, pick the event you want to attend, and register or buy the tickets on sale. Seating will be limited and there will be a deadline for booking, so book yourself in as soon as possible.
Some events are indeed free to attend, and some are not. Please read event details carefully before proceeding.
We take the utmost care to ensure that any venue/location for a MobiCrew-partnered event is accessible, wheelchair-friendly, and elderly friendly.
Of course! Let us know how we can make your experience better and more enjoyable and we will do our best to accommodate your request.
Of course! Let us know how we can make your experience better and more enjoyable and we will do our best to accommodate your request.
We issue full refunds up to 72 hours before the event begins if you’ve cancelled. For cancellations at any time less than 72 hours, we are unable to make refunds.
We want to make sure that as many people as possible have the opportunity to attend our events. To ensure fairness, we’ve instituted a moderately flexible cancellation policy so that people have time to book seats that have been cancelled by others.
Absolutely! We would love to hear from you. Please email us as social@mobicrew.com and we’ll get back to you as soon as we can.
We would be happy to! Whether it’s a card party at your place, quiz night at a local club, an exotic food popup, or a party you want to invite your MobiCrew buddies to, it would be our pleasure to list your event on our website and social media pages. Just write to us at social@mobicrew.com and we’ll get back to you as soon as we can.
